FREQUENTLY
ASKED
QUESTIONS

YEAH
BUT...

 


Can I just turn up?
You can (we love spontaneity, after all) but fun sells out fast and sometimes we reach full capacity. We suggest you buy your tickets beforehand. Click the BOOK ONLINE button to do so. Go on, we dare you.
 

Do I have to be in a group?
No way. Sometimes flying solo is the best way to do it.
 

What time are the jump sessions?
Take-off is every hour, on the hour.
 

What is the age limit?
If you can walk you can jump. 
 

Do you have food and drinks?
Do we ever. Altitude Canteen is your one-stop shop for all your food and drink purchasing needs.
 

Can I bring my own food and drinks to Sky Zone?
High energy fun needs high energy fuel. We've taken care of it for you. Altitude Canteen is right ahead. No external food and drinks allowed.
 

Will my little ones get crushed?
We know that one size doesn't always fit all. To make sure we don't have big kids crushing our little leapers, our jump sessions come with a bit of a size separation policy. Make sure you jump in the appropriately sized section. Our Sky Guards will be on duty to make sure our policy are adhered to.
 

What shoes can the children wear?
As all shoes need to be removed and Sky Zone socks worn, we have no requirements for footwear if you're just jumping. Skyland Laser Tag at Macgregor requires flat, closed in shoes to be worn in the arena. Sky Climb at Alexandria and Miranda requires flat, closed in shoes to be worn to climb. Enduro Course at Miranda requires flat closed in shoes to worn throughout the course.
 

 

 

Is there supervision?
There sure is. Our fun and friendly trampoline Sky Guards will ensure the flightpath stays smooth. 
 

What kind of payment methods do you accept?
All major credit cards, EFTPOS and cash. AMEX is currently not being acepted online but call Sky Zone on 13 7599 to book. 
 

What is your cancellation policy?
Unfortunately we are unable to offer any refunds.
 

What if I am late for my session?
We will get you into the trampoline area as soon as possible but your time will finish on the scheduled hour.  We suggest arriving 15 minutes before your session starts to avoid missing valuable hang time.
 

Dude, where do I park my car?
Parking details can be found on our venue pages, or for Alexandria click here. Sweet. 
 

What should I wear?
To ensure maximum jump-time joy, you need to be comfortable. We know you don’t want to look like a dork, so we’re pretty flexible, but remember it needs to be flipping-through-the-air appropriate. 
 
Also: No Sky Zone socks, no jumping. Rules are rules. They are available for $2 in the check-in area. 
 

Can I bring my selfie-stick?
We love a good selfie as much as the next person, but selfie-sticks (including GoPro sticks) are not permitted on the trampolines as they are a hazard to both you and other jumpers.
 

Can I jump with a cast on?
Unfortunately not, it's not best for your recovery but we look forward to welcoming you back when you're cast-free.
 

 

 
When is the best time to jump?
At Sky Zone, we want everyone to feel the anti gravity fun. To make it safe and enjoyable for you, we recommend the below jumping times:
 
Weekdays 10am-1pm:
- Little Leapers toddler sessions

Weekdays 1pm to 5pm*:
- Students
 
Weekdays 1pm to close*:
- General jumpers

Friday and Saturday 7pm-11pm*:
- 14+ Vault sessions

All day Saturday and Sunday:
- General jumper
 
*Times may vary at different locations. See locations pages for exact times.
 

Do you have lockers?
Yes! We have lockers to secure your belongings while you jump. Please empty your pockets of phones, iPods, keys, and any other items that can cause injury or be lost or broken and store them in your locker.
 

How do I book a birthday party or special occasion at Sky Zone?
You can book online in the Parties section of this website, call 13 SKYZ or email salesteam@skyzone.com.au for more information
 

Is there a weight limit?
Unfortunately we are unable to allow anyone over 140kgs to jump on trampolines due to health and safety reasons.
 

Can I jump if I’m not fit?
You don’t need to be a marathon runner, but we advise anyone with individual weight or fitness concerns to consult a doctor and receive medical clearance before coming and jumping at Sky Zone.